Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Name, company name, email address, phone number, and mailing address when submitting contact, inquiry, or onboarding forms.
• Business details, website URLs, social media handles, and marketing goals shared during consultations or audits.
• Payment information submitted through third-party payment processors (we do not store raw card data).
• Content, files, and materials you provide for us to create or manage on your behalf.
• Communications via email, phone, chat, or other channels.

1.2 Information Collected Automatically

• IP address, browser type, operating system, and device identifiers.
• Pages visited, time spent on pages, referring URLs, and click-stream data via cookies and analytics tools.
• Form submissions to our SEO Audit tool (seo.voxlumedia.com), Social Score tool (audit.voxlumedia.com), and Digital Health Check (check.voxlumedia.com) including URLs submitted for analysis.
• Log data from our servers including timestamps and error logs.

1.3 Information from Third Parties

• Information from social media platforms when you connect accounts for management services.
• Analytics data from Google Analytics, Google Search Console, Meta Business Suite, and similar tools.
• Business verification information from public databases or professional networks (e.g., LinkedIn).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, manage, and improve our digital marketing, SEO, social media management, website development, CRM, and related services.
• To communicate with you about your account, projects, invoices, and service updates.
• To respond to inquiries, proposals, and support requests.
• To send promotional emails, newsletters, and marketing materials (you may opt out at any time).
• To generate digital marketing audits, SEO reports, and social media performance analyses.
• To process payments and maintain billing records.
• To comply with legal obligations, resolve disputes, and enforce our agreements.
• To detect, prevent, and address fraud, security incidents, and technical issues.
• To improve and personalize your experience on our website and with our services.

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect usage data, remember your preferences, and deliver relevant advertising. Types of cookies we use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver targeted advertising and track campaign effectiveness.
• Functionality Cookies: Remember your preferences and settings.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., GoHighLevel CRM, hosting providers, payment processors, email platforms, analytics tools). These parties are contractually obligated to protect your data.
• Business Partners: With your consent, we may share information with partners involved in joint service delivery.
• Legal Requirements: When required by applicable law, court order, or government regulation, or to protect the rights, property, or safety of Voxlumedia, our clients, or the public.
• Business Transfers: In connection with a merger, acquisition, asset sale, or similar transaction, your information may be transferred as a business asset.
• Aggregated/Anonymized Data: We may share anonymized, aggregated data that cannot identify you for research, analytics, or marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. Client records are generally retained for a minimum of seven (7) years following the conclusion of a business relationship unless a longer period is required by law.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS/SSL), access controls, and regular security assessments.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the 'unsubscribe' link or contacting us directly.
• Data Portability: Request a portable copy of your data in a commonly used format.
• Restriction: Request restriction of processing under certain circumstances.

To exercise any of these rights, contact us at info@voxlumedia.com. We will respond within 30 days. We may need to verify your identity before fulfilling requests.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies independently before providing any personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will post the revised policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: