Terms & Conditions

1. Services

Voxlumedia, LLC provides digital marketing and business growth services including, but not limited to: social media management, search engine optimization (SEO), website design and development, content creation, CRM setup and management, AI-powered audit tools, digital advertising, photography, and related consulting services.

2. Accounts and Access

• You must be at least 18 years of age and legally capable of entering into binding contracts to use our services.
• You are responsible for maintaining the confidentiality of any login credentials provided to you and for all activity under your account.
• You agree to provide accurate, current, and complete information when registering or submitting forms.
• Voxlumedia reserves the right to suspend or terminate access to accounts found to be in violation of these Terms.

3. Client Responsibilities

To enable Voxlumedia to perform its services effectively, the Client agrees to:

• Provide timely access to necessary accounts, platforms, credentials, brand assets, and content.
• Review and approve deliverables within agreed-upon timeframes. Delays caused by Client may result in project timeline extensions.
• Ensure that all materials, content, images, and information provided to Voxlumedia are owned by the Client or that the Client has proper licensing rights to use and authorize their use.
• Make all payments promptly in accordance with agreed payment schedules.
• Designate a primary point of contact authorized to make decisions on behalf of the Client.

4. Fees, Payment, and Billing

• All fees, payment schedules, and billing terms are outlined in individual service agreements or proposals. In the absence of a separate agreement, payment is due within 15 days of invoice date.
• Late payments are subject to a 1.5% monthly finance charge (18% annually) on the outstanding balance.
• Voxlumedia reserves the right to suspend services if payment is not received within 30 days of the due date.
• All fees are non-refundable unless otherwise specified in a written agreement. Setup fees and initial project deposits are strictly non-refundable.
• Prices are subject to change with 30 days' written notice. Existing contracts will not be modified mid-term without mutual written agreement.
• Client is responsible for any third-party costs (advertising spend, software subscriptions, domain registrations, stock photography, etc.) unless otherwise agreed in writing.

5. Intellectual Property

5.1 Client-Owned Content

All content, logos, trademarks, images, and materials provided by the Client to Voxlumedia remain the sole intellectual property of the Client. The Client grants Voxlumedia a limited, non-exclusive license to use such materials solely for the purpose of delivering the contracted services.

5.2 Voxlumedia-Created Deliverables

Upon full payment of all outstanding fees, Voxlumedia assigns to Client all ownership rights in custom deliverables created specifically for the Client (e.g., custom website code, original content, graphic designs). Voxlumedia retains ownership of all proprietary tools, methodologies, templates, frameworks, software, audit tools, and pre-existing intellectual property used in service delivery.

5.3 Portfolio Rights

Unless the Client requests otherwise in writing, Voxlumedia reserves the right to display completed work in its portfolio, website, social media, and marketing materials for the purpose of showcasing capabilities.

5.4 Third-Party Tools

Services may incorporate third-party software, platforms, or tools (e.g., GoHighLevel, WordPress, Meta, Google). The Client acknowledges and agrees to the terms of use applicable to such third-party platforms.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information, trade secrets, and business data disclosed during the service relationship. Neither party shall disclose the other's confidential information to third parties without prior written consent, except as required by law. This obligation survives termination of the service relationship for a period of three (3) years.

7. Digital Audit Tools

Voxlumedia provides free digital audit tools including the Vox Social Score, SEO Audit, and Digital Health Check. By using these tools:

• You consent to the collection and processing of the URLs and business information you submit.
• You acknowledge that audit results are generated using automated analysis and may not be 100% accurate. Results are provided for informational purposes only and do not constitute professional advice.
• You agree that submitting your information constitutes consent to be contacted by Voxlumedia for follow-up or sales purposes.
• Voxlumedia reserves the right to use aggregate, anonymized audit data for research and improvement of its services.

8. Term and Termination

8.1 Term

These Terms are effective upon your first use of the website or services and remain in effect until terminated. Individual service agreements may specify their own term and renewal provisions.

8.2 Termination by Client

Clients may terminate a service agreement in accordance with the cancellation provisions in their individual service agreement. Unless otherwise specified, a minimum of 30 days' written notice is required. Client remains responsible for all fees incurred through the termination date.

8.3 Termination by Voxlumedia

Voxlumedia may terminate or suspend services immediately upon written notice if: (a) Client fails to make payment within 30 days of the due date; (b) Client materially breaches these Terms or a service agreement and fails to cure such breach within 10 business days of notice; (c) Client engages in conduct that is illegal, fraudulent, or harmful to Voxlumedia's reputation.

8.4 Effect of Termination

Upon termination, Client shall promptly pay all outstanding fees. Voxlumedia will return Client-owned assets and data within 30 days. Voxlumedia is not required to transfer third-party accounts or platform subscriptions that were established in Voxlumedia's name.

9. Limitation of Liability

IN NO EVENT SHALL VOXLUMEDIA'S TOTAL LIABILITY TO ANY CLIENT FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES EXCEED THE TOTAL FEES PAID BY THE CLIENT TO VOXLUMEDIA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Disclaimer of Warranties

VOXLUMEDIA DOES NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SPECIFIC RESULTS (INCLUDING SEARCH ENGINE RANKINGS, SOCIAL MEDIA GROWTH, OR REVENUE INCREASES) WILL BE ACHIEVED. DIGITAL MARKETING RESULTS ARE DEPENDENT ON MANY FACTORS BEYOND VOXLUMEDIA'S CONTROL.

11. Indemnification

Client agrees to indemnify, defend, and hold harmless Voxlumedia, LLC and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Client's use of the website or services.
• Any content, materials, or information provided by Client.
• Client's breach of these Terms.
• Client's violation of any applicable law or third-party rights.
• Any claims by Client's customers or end users related to Client's business operations.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the services shall first be submitted to good-faith mediation.

If mediation is unsuccessful, the parties agree to submit to binding arbitration in Fairfax County, Virginia, in accordance with the American Arbitration Association's Commercial Arbitration Rules. Each party shall bear its own costs unless the arbitrator determines otherwise.

13. Website Content and Acceptable Use

By using our website, you agree not to:

• Use the website for any unlawful or unauthorized purpose.
• Transmit viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to any portion of our website, servers, or systems.
• Reproduce, distribute, or commercially exploit our website content without express written permission.
• Engage in scraping, crawling, or data mining of our website without prior written consent.
• Impersonate Voxlumedia or any of its employees or representatives.

14. SMS and Email Communications

By providing your phone number or email address, you consent to receive communications from Voxlumedia including service updates, marketing messages, and promotional offers. Standard message and data rates may apply for SMS communications.

15. Force Majeure

Voxlumedia shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from causes beyond Voxlumedia's reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet outages, power failures, or third-party platform disruptions. Voxlumedia will notify the Client promptly of such circumstances and resume performance as soon as reasonably practicable.

16. Modifications to Terms

Voxlumedia reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a revised effective date. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Terms.

17. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. Voxlumedia's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision in the future.

18. Entire Agreement

These Terms, together with any applicable service agreements, proposals, statements of work, and privacy policy, constitute the entire agreement between you and Voxlumedia regarding the subject matter herein and supersede all prior or contemporaneous agreements, representations, warranties, or understandings.

19. Contact Us

For questions about these Terms and Conditions, please contact: